tk689 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how tk689 collects, stores, and protects your data.
Introduction & Scope of Policy
tk689 ("we", "us", or "platform") is a safe and reliable online betting and casino platform for players in Bangladesh. Protecting your privacy is one of our primary responsibilities.
This privacy policy explains how we collect your personal information, why we collect it, how we use it, who we share it with, and how we keep it secure. This policy applies to the tk689 website and all related services.
If you disagree with any term of this policy, please refrain from using our platform and contact our support team directly.
What Information We Collect
When you register on the tk689 platform and use our services, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Email address and contact details
- Login credentials (username and password — stored in encrypted form)
- National ID card or passport details for identity verification
- Payment-related information — bKash, Nagad, Rocket, or Upay account numbers (not card or bank details)
- Address and location information
2.2 Automatically Collected Information
- IP address and device information (operating system, browser type, screen resolution)
- Login time, date, and session information
- Log data related to page visits, clicks, and browsing behavior
- Information obtained from cookies and similar tracking technologies
- Gaming history, betting records, and transaction logs
2.3 Information Received from Third Parties
In some cases we may receive information from payment processors or identity verification services. This information is used only for relevant purposes and is stored in accordance with our security protocols.
Purposes of Using Information
tk689 uses your personal information for the following legitimate purposes:
- Registering, verifying, and managing your account
- Confirming your identity and preventing access by minors
- Processing financial transactions — completing deposits and withdrawals smoothly
- Analyzing user experience to improve the quality of our services
- Preventing fraud, money laundering, and other illegal activities
- Maintaining responsible gaming limits and monitoring measures
- Providing customer support — resolving your issues via 24/7 live chat and email
- Sending important security-related notifications about your account
- Providing relevant promotional information (with your consent)
- Fulfilling our legal obligations
Cookies & Tracking Technologies
The tk689 website uses cookies and similar technologies. Cookies are small text files stored in your browser.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and operate the platform's basic functions. The site cannot work properly without these.
- Functional Cookies: Used to remember your preferences and provide a personalized experience.
- Analytics Cookies: Help us understand site usage patterns and improve the quality of our services.
You can disable cookies in your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.
Sharing Information
tk689 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
5.1 Service Providers
We work with trusted third parties who operate specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure. These partners receive only the information they need and operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed in response to a court order, a regulatory body's request, or a lawful request from a law enforcement agency.
5.3 Fraud Prevention
Limited information may be shared with industry-level security partners to ensure platform safety and prevent serious fraud incidents.
Data Security Measures
To protect your information, tk689 adopts industry-standard technical and organizational measures:
- SSL Encryption: All data transmission between the platform and your device is secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain form — it is kept in the database as an encrypted hash.
- Access Controls: Only authorized personnel can access user data, and only within the limits required for their role.
- Firewall & Security Monitoring: Advanced firewalls, intrusion detection, and round-the-clock security monitoring are active at the server level.
- Regular Security Audits: Regular security assessments are conducted by third-party experts.
- Data Minimization: We collect only the information that is essential for a specific purpose.
However, complete security on the internet cannot be guaranteed. If you suspect a security breach, please notify us immediately.
Data Retention Period
We retain your personal information for as long as:
- Your account remains active and it is needed to provide our services;
- The minimum retention period required by legal obligations has not expired;
- The information is needed for resolving disputes or enforcing agreements.
Even after an account is closed, financial transaction and identity verification records may be retained for the period required by applicable law.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
If you wish to know what information we hold about you, contact our support team. We will provide the information within a reasonable time.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, let us know. We will correct it as soon as possible.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, where legal obligations or ongoing investigations apply, it may not be possible to fulfill this request in full.
8.4 Right to Restrict Processing
In special circumstances you may request that the processing of your information be restricted.
8.5 Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. Important account-related notifications may continue to be sent.
Minor Protection
tk689 services are for those aged 21 or above only. We do not knowingly collect any information from minors. If information from a minor is collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you have reason to believe that a minor has opened an account or is using the platform, please notify us immediately.
International Data Transfers
Some of our technical infrastructure may operate on servers located outside Bangladesh. In such cases we ensure that:
- Transferred data is protected in accordance with this privacy policy;
- Service providers are contractually bound to follow strict data protection standards;
- SSL encryption is active during transmission.
Policy Changes
We may update this privacy policy as needed. For significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of the page. Continued use of the platform after an update will be taken as acceptance of the revised policy.
We recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact our support team:
Our support team is always ready to assist you in both Bengali and English.